Front

Send Message

Send a message through a channel, starting a new conversation

Get Message

Retrieve a message by id

Get Conversation

Retrieve a conversation by id

List Conversations

List conversations, optionally filtered by a search query

Update Conversation

Update a conversation's status, assignee, or tags

Add Conversation Comment

Add an internal comment to a conversation

List Contacts

List contacts, optionally filtered by search query or update time

Create Contact

Create a contact with email, phone, or social handles

Get Contact

Retrieve a contact by id or handle alias

Update Contact

Update a contact's name, description, or custom fields

Inbound Message Received

Fires when an inbound message arrives on a shared inbox

Outbound Message Sent

Fires when an outbound message is sent through a channel

Message Delivery Failed

Fires when an outbound message fails to deliver

Comment Added

Fires when a teammate adds an internal comment to a conversation

Assignee Changed

Fires when a conversation is assigned, reassigned, or unassigned