Freshdesk

Create Ticket

Create a support ticket

Get Ticket

Retrieve a single ticket by ID

List Tickets

List tickets, optionally filtered by when they were last updated

Update Ticket

Update a ticket's status, priority, assignment, tags, or custom fields

Search Tickets

Search tickets by status, priority, tag, type, or custom field

Create Ticket Reply

Post a public reply on a ticket, visible to the requester

Create Ticket Note

Add a private note on a ticket, visible only to agents

Create Contact

Create a contact for a customer or requester

Get Contact

Retrieve a single contact by ID

List Contacts

List contacts

Update Contact

Update a contact's name, email, phone, company, or tags

Search Contacts

Search contacts by name or email

Create Company

Create a company record to link to tickets and contacts

Get Company

Retrieve a single company by ID

List Companies

List companies

Ticket Created

Fires when a ticket is created

Ticket Updated

Fires when a ticket is updated